refund policy

**Refund Policy**

Effective Date: 05/01/2023

Thank you for choosing Level Nine Media for your digital marketing needs. We strive to provide exceptional services to our clients. This Refund Policy explains the terms and conditions governing refunds for our services.

**Cancellation and Refund**

1. **Monthly Plans**: We offer a 30-day money-back guarantee for our monthly plans. If you are not satisfied with our services within the first 30 days, please contact us at [rob@levelninemedia.com](mailto:rob@levelninemedia.com) to request a refund. Refunds will be processed within 7 business days.

2. **Flat Fee Plans**: For our flat fee plans, we do not provide refunds. We invest in software and tools to deliver results for your online presence, and the flat fee covers our efforts.

**Contact Us**

If you have any questions or concerns about our refund policy, please contact us at rob@levelninemedia.com.